Do you wish to launch, or furtherly develop your career in IT?
Do you speak English and French?
Do you want to thrive both professionally and personally?
Then apply right now!
These will be your daily IT support responsibilities:
- Replying to questions: Hardware, software and network related
- Helping users to install their apps
- Identification and documentation of technical issues
- Empathetic approach towards customers and their needs
- Redirecting complex issues to higher positions
- Creation and contribution on manuals
- Goal to achieve the best customer feedback
- Advanced level of spoken and written English (B2+/C1) and French(B2+)
- Experience on L1 Support is needed! (Service Desk, Help Desk or similar IT oriented support)
- Energetic, dynamic and pro-active approach
- Communication, compassion and social skills are a must
- It is a plus to have a Degree in Computer Sciences or similar (not needed)
- Network security and anti-virus knowledge is an advantage (not needed)