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L2 Technical Support with Czech/Slovak

Hlavní město Praha Plný úvazek

Náplň práce

A well-established, gradually growing international company is currently looking for a L2 Technical Support with Czech/Slovak.

Do you wish to develop your career in IT?

Do you speak Czech/Slovak and English?

Do you want to thrive both professionally and personally?

Then apply right now!

These will be your daily IT support responsibilities:
- Assistance with the OneConference application for users and IT project managers

- Create and manage OneConference platforms for events - point of contact between teams/clients/customers
- Second point of contact activities
- Working accorading to procedures and SLA,
- Assist customers - escalation of issues as well as immediate resolution
- Make use of collaboration tools like Webcasting and Microsoft Teams.

- When necessary, escalation of cases to different Support teams

- Ticket closure and on-site incident and request response.

- Assist in producing technical guides and documentation


- Advanced level of spoken and written English (B2+/C1) and Czech/Slovak (B2+/C1)
- German is a plus
- Working understanding of office automation products and commonly used SW
- Three or more years of experience in a service desk, IT support center, or second line support

- Excellent problem-solving and multitasking skills
- Customer-oriented attitude with good communication skills
- Practical experience with Windows, Linux, and Mac OS environments
- The ability to perform remote troubleshooting and provide clear instructions

Místo pracoviště


Informace o pozici

  • Hlavní město Praha
  • Obor: Informační technologie
  • Plat: Od 33000 CZK do 43000 CZK
  • Typ pracovního poměru: Plný úvazek