•Provide application support for non-standard software applications
•Communicate with end users in the respective country to clarify problems with applications and resolve problems or issues.
•Diagnose the issue and escalate to programmers in cases of complex application problems
•Facilitate communication between programmers and end users
•Translate customer information into English to communicate with internal colleagues
•Maintain technical knowledge databases and "how to" queries
•Report on local country data on incidents, problems, service requests etc.