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IT Help Desk - Become a CERTIFIED IT Professional

Grafton Recruitment s.r.o.
Hlavní město Praha
Plný úvazek Od 35000 CZK do 40000 CZK

Náplň práce

Gain a valuable IT certificate and become a licensed IT Professional.

We’re looking for candidates who have brief experience in customer support or IT help desk, who want to be part of something new and help build an international support business. You will have an opportunity for career progression and gaining valuable IT skills. You will be provided with a detailed training so the position is also available for juniors with strong motivation for IT and technology.

You will mostly be responsible for:

* Communicating with VIP clients (international companies, public institutions)
* Dealing with different IT-related queries, for example, systems security setting, access setting, data centers, routing and others
* Creating tickets and clients' requests
* Providing client care via phone/e-mail
* Forwarding difficult or complex trechnical problems
* Data maintainance