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Customer support Specialist - German

Grafton Recruitment s.r.o.
Hlavní město Praha
Plný úvazek Od 0 N/A do 0 N/A

Náplň práce

Very nice INTERNATIONAL environment, SMALL firm where you find FRIENDLY, family-like group of colleagues.
We are seeking someone who speaks GERMAN and ENGLISH and who will join our team!

You will be responsible for:
* Daily communication (via phone and email) with the colleagues and customers in Asian countries
* Receiving IT requests and incidents (by phone, e-mail or IT Self Service) and analysing and evaluating these requests (if necessary forward them to 2nd level of IT support)
* Informing users about solving and fixing their requests
* Maintaining the database (record all contacts in IT Service Desk tool)
* Cooperating closely with other teams and departments
* Supporting team, cooperation with other team members

You will be provided a proper training, therefore there´s no need for a previous experience.

Location: Prague 8